Refund policy

CAN I RETURN MY PRODUCT?

We believe that you will be 100% satisfied with your product, but occasionally you may need to return an item. We have a 14-day return policy, which means you have 14 calendar days after receiving your item to request a full refund or exchange. Return costs are for the buyer’s account unless goods were faulty. The fee will be deducted from the refund or we will send you an invoice for bank transfer. Regrettably no returns or refunds are allowed on "last of range"- and sale items. 


To be eligible for a refund or exchange, your item must be in the same condition that you received it. Unused and in the original packaging. Products will not be eligible for refund or exchange if they have been partially or entirely disassembled, physically altered, permanently installed, affixed, attached, joined, or added to, blended, or combined with, or embedded within, other goods or property. Products removed from and returned without packaging will not be refunded as they are rendered as unsuitable for re-sale.

Please note, items on promotion, clearance or end-of-range are not eligible for return or exchange. Only faulty products will be refunded or exchanged.

 

TO SUBMIT A RETURN FOR REFUND OR EXCHANGE:

  • Please send an email to us at orders@tinytreetoys.co.za
  • If your return is accepted, we will arrange collection with our courier service
  • Once we have processed the return, you will receive a return confirmation email
  • You have the option to exchange your product for something else or request a full refund. Refunds will be processed via electronic payment and may take up 14 working days to process. 
  • Return costs are for the buyer’s account unless goods were faulty or the incorrect order was dispatched. The fee will be deducted from the refund or we will send you an invoice for bank transfer.  
  • If gift voucher items are returned, the return will be processed in the form of a gift voucher.
  • You can always contact us via email for any return queries at orders@tinytreetoys.co.za.

 

 DAMAGES AND ISSUES

Please inspect your order upon receipt and contact us within 48 hours (including photos) if the item is defective, damaged or if you receive the wrong item - after which Tiny Tree Toys has the right to decline the return. If your product is defective, or you received the incorrect product, you may return it to Tiny Tree Toys within 7 working days of delivery. In the case of defective or incorrect product, exchanges or replacements are the responsibility of Tiny Tree Toys and the relevant supplier.

Tiny Tree Toys will pay for the collection charges of the item.